FAQs
FAQs
It has been X days since I placed my order, when will it ship?
Processing times currently range from 2-3 business days.
Email us at [email protected] with the subject title “SHIP DATE” followed by your order number, and we will respond promptly with your ship date and estimated delivery date
I need my order delivered before X day, will it be here?
Email us at [email protected] with the subject title “DEADLINE” followed by your order number. Then provide us with a short summary of your deadline. We will follow up with you letting you know if it will arrive before that time.
My tracking link has not shown progress in a few days, where is my package?
Currently, all major courier services are experiencing extreme volumes of shipments. If a package has been stuck within the system for more than a couple of days, we will ship out a new package to you. Email us at [email protected] with the subject title “LOST PACKAGE” followed by your order number. We will review the status of your package and respond shortly.
How do I cancel my order?
Email us at [email protected] with the subject title “CANCEL” followed by your order number. We will cancel and refund your order.
I received an incorrect item, or an item was missing from my order, how can I get the correct item?
Email us at [email protected] with the subject title “MISSING ITEM” followed by your order number. Then provide us with a short description of the item(s) which need addressing.
How do I return item(s) for a refund?
You can generate a return label by inputting your order number and zip code here.
PLEASE NOTE: Only item costs will be refunded. Shipping costs will not be refunded.
Can I speak with someone over the phone?
We currently have a limited amount of staff working on the phone. They are prioritizing shipping out package as fast as possible. You may not be able to reach someone on the phone, but emailing [email protected] will get you a response as soon as possible (M-F 8:30am – 4:00pm PST)