We hope you love shopping with Shop Pro Club. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Shipments occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Shop Pro Club late on Friday or on weekends will not be processed until Monday.
We want you to be completely happy with your Shop Pro Club order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.
On the back of the packing slip enclosed with your Shop Pro Club order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please contact us at firstname.lastname@example.org to ask for your prepaid return label.
Please allow 1-2 days for Shop Pro Club to process your return once the package is delivered to us.
Due to conditions created by the Covid-19 Corona Virus, we are currently back logged with order shipments. We are doing our best and hiring additional staff, but we are dealing with an extremely high volume of online orders. Email us at email@example.com with the subject title “SHIP DATE” followed by your order number, and we will respond promptly with your ship date and estimated delivery date.
Email us at firstname.lastname@example.org with the subject title “DEADLINE” followed by your order number. Then provide us with a short summary of your deadline. We will follow up within moments letting you know if it will arrive before that time.
Currently, all major courier services are experiencing extreme volumes of shipments. If a package has been stuck within the system for more than a couple of days, we will ship out a new package to you. Email us at email@example.com with the subject title “LOST PACKAGE” followed by your order number. We will review the status of your package and respond within moments.
Email us at firstname.lastname@example.org with the subject title “CANCEL” followed by your order number. We will cancel and refund your order within moments.
Email us at email@example.com with the subject title “MISSING ITEM” followed by your order number. Then provide us with a short description of the item(s) which need addressing.
Email us at firstname.lastname@example.org with the subject title “RETURN” or “EXCHANGE” followed by your order number and a brief summary of the item(s) which you would like to return.
We currently have a limited amount of staff working on the phone. They are prioritizing shipping out package as fast as possible. You may not be able to reach someone on the phone, but emailing email@example.com will get you a response within an hour (M-F 8:30am – 4:00pm PST)