It has been X days since I placed my order, when will it ship?


Due to conditions created by the Covid-19 Corona Virus, we are currently back logged with order shipments. We are doing our best and hiring additional staff, but we are dealing with an extremely high volume of online orders. Email us at info@shopproclub.com with the subject title “SHIP DATE” followed by your order number, and we will respond promptly with your ship date and estimated delivery date.



I need my order delivered before X day, will it be here?


Email us at info@shopproclub.com with the subject title “DEADLINE” followed by your order number. Then provide us with a short summary of your deadline. We will follow up within moments letting you know if it will arrive before that time.


My tracking link has not shown progress in a few days, where is my package?


Currently, all major courier services are experiencing extreme volumes of shipments. If a package has been stuck within the system for more than a couple of days, we will ship out a new package to you. Email us at info@shopproclub.com with the subject title “LOST PACKAGE” followed by your order number. We will review the status of your package and respond within moments.


How do I cancel my order?


Email us at info@shopproclub.com with the subject title “CANCEL” followed by your order number. We will cancel and refund your order within moments.



I received an incorrect item, or an item was missing from my order, how can I get the correct item?


Email us at info@shopproclub.com with the subject title “MISSING ITEM” followed by your order number. Then provide us with a short description of the item(s) which need addressing.



How do I return item(s) for a refund/exchange?


Email us at info@shopproclub.com with the subject title “RETURN” or “EXCHANGE” followed by your order number and a brief summary of the item(s) which you would like to return.


Can I speak with someone over the phone?


We currently have a limited amount of staff working on the phone. They are prioritizing shipping out package as fast as possible. You may not be able to reach someone on the phone, but emailing info@shopproclub.com will get you a response within an hour (M-F 8:30am – 4:00pm PST)


Sidebar